8 Lessons Learned: Data

Tips for Successful Process Mapping Many organizations communicate their policies and processes to staff members via emails. This may be an authorization process for purchase or a data entry procedure. It may be time-wasting to expect your employees to check past emails. One of the most important factors of an effective organization design is process clarity. Lack of process clarity causes personal idiosyncrasies as well political maneuvering. A huge percentage of service problems and product defects are as a result of poor process clarity. Below are a few tips to consider for efficient process mapping. Find employees that are familiar with all the process details. They need to be aware of the roadblocks, bottlenecks and vital contacts that help in execution of specific tasks. Ask your staff to join the process mapping team and contribute some ideas. Identify the start and end of each process. This helps you ensure that the team sticks to the main agenda. The process of creating a process map can be unimaginable if additional activities are involved.
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Determine the process outputs, objectives and inputs. This enables employees to understand the meaning and importance of the process. You should ask employees about the expected outcome of the process to evaluate their process mapping knowledge. Also, this helps the team focus attention on eliminating additional activities that don’t add value to the job.
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Each member of the team should be able to identify the suppliers and clients of the process. The step is critical in identifying people who are essential to the business. A process isn’t useful if it doesn’t have a customer. Every employee needs to ask for feedback from clients with regard to the process. Employees, on the other hand, have to clarify the suppliers’ role. Each process require a Process Owner. Choose a person that’s responsible for every step of the process. The Process Owner needs sufficient credibility and authority so that he/she can make decisions. This is an effective way of ensuring process efficiency. The visual representation of concepts determines the effectiveness of process mapping. The process map shouldn’t take up more than a page. For sub-process that may take up more than a page, communicate with images. A process map that is more than two pages long will confuse employees. The team leader’s most essential job is to write down team members’ ideas Notes can be shared and carried easily during sessions of process mapping. Make sure that the notes are succinct, easily understandable and accurate. The main objective of process mapping is to develop a common understanding. Defining the processes spells out the role, activities and objectives of the organization. This is vitally important for great process mapping. Process mapping uncovers several areas for improvement.